Maureen Chester is an independent training consultant with significant experience in delivering training for local (Italy), and multilingual/multicultural groups in Europe. Coming from a mixed background herself, half Irish and half Italian, Maureen is skilled at working with trainees who have English as a second language, and enjoys the enrichment and the challenge that a diverse group, with diverse needs, can bring to a training experience.

Before becoming a trainer and coach 15 years ago, Maureen worked as a salesperson and account manager in two multinational companies: A.C. Nielsen and American Express respectively. She therefore brings a tangible sales experience to her trainings, as well as the know-how that comes from having worked within large organizations with a focus on brand image and service excellence. In combining her sales and training expertise, Maureen focuses on linking learning objectives with business goals.

Clients she has worked with include Accenture, American Express, Amgen Biotech Co, Apple, Avaya, Balloon (Italian national retail chain), Banca Mediolanum, Bausch & Lomb, Carlson Wagon-Lit Travel, Cisco, Coca-Cola, Covidien, DuPont (Lycra Division), Ferragamo, Hewlett Packard, Intel, McAfee Virus systems, Masterfoods, Merck, Microsoft, Nielsen, Nike, Quintiles, RCCL (Royal Caribbean Cruises) Starwood Hotels & Resorts Worldwide, St. Jude Medical, Symantec.

Maureen’s main competency areas are:
leadership training – development of high performing individuals, leadership within conflict, motivational and change management;
coaching – supporting learning and change for sales and service staff and their managers.
sales & sales management training – consultative selling, strategic accounts development and sales presentations;

Maureen’s professional qualifications also include a Master in Counselling. She is a certified trainer by the Italian Association of Trainers (A.I.F.). She is a native English and Italian speaker and is fluent in conversational French.

In her spare time Maureen enjoys being immersed in the countryside where she lives north of Rome, close to the regions of Umbria and Tuscany. She is restructuring her home so as to be able to host guest families and friends who want ‘chill out’ in the countryside while visiting Rome, Florence, Assisi, Tuscany and the Etruscan area where she lives.

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